OSO Clean
Request service

Terms of Service

OSO Clean · Effective October 4, 2026 · Questions? Call (913) 444-9667 — a real person answers.

  • Quotes: your quote is based on what you tell and show us. If the job on arrival is materially different (for example, heavy set-in staining that needs our Revival Treatment), we'll tell you the adjusted price before we start — never after.
  • Rewards & discounts: referral credits, milestone rewards (like $250 for 10 completed referrals or 50% off after 10 services), Care Plan tiers, and campaign offers never combine — each visit automatically gets the single biggest discount you qualify for; the rest stay saved. Rewards have no cash value and apply to services only.
  • Stain treatment is always included in standard carpet cleaning. Revival Treatment for heavy, set-in damage is a separate, always pre-approved service.
  • Satisfaction: if something's not right, tell us within 7 days and we'll re-clean the area free.
  • Results: we're honest about limits — some permanent damage (bleach spots, burns, years-old set dye stains) can be improved but not reversed. We'll tell you on sight.
  • Rescheduling: life happens — reschedule anytime before service day at no charge. If we ever need to move your appointment, your original time is held until you approve the new one.
  • Short-notice callouts: requests inside our posted lead time carry a priority callout fee, always shown and agreed to before you submit, and same-day arrivals are never guaranteed until we confirm by phone.
  • Payment is due on completion by card (Stripe payment link or tap to pay), Zelle, cash, or check. We never store card numbers — payments run entirely through Stripe.
  • Insurance: OSO Clean is a veteran-owned, insured business operating in Olathe, KS and the Kansas City metro.

SMS Terms & Conditions

Program name: OSO Clean service texts, sent by OSO Clean from (913) 444-6223.

  • What you'll receive: text messages about the cleaning service you requested — appointment confirmations, reminders, on-our-way notices, reschedule coordination, service-completion notices, receipts, and replies to questions you text us. These are service messages, not advertising.
  • How you opt in: by checking the (unchecked by default) "I agree to receive service text messages from OSO Clean" box on our service request form at osocleanhome.com/request, or by texting START or YES to (913) 444-6223. Your consent is given directly to OSO Clean, applies only to this program, and is not bundled with any other agreement.
  • Message frequency varies with your service activity — typically 2–6 messages per service visit.
  • Message and data rates may apply. Contact your wireless carrier with questions about your text or data plan.
  • Opt out anytime: reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE) to (913) 444-6223. You'll receive one confirmation message and nothing further. Reply START to re-subscribe.
  • Help: reply HELP or INFO to (913) 444-6223, or call us at (913) 444-9667 (8am–6pm daily).
  • Consent is not a condition of purchase. Decline texts and we confirm by email or phone instead.
  • Carriers are not liable for delayed or undelivered messages.
  • Optional offers: promotional texts (seasonal deals and offers) are a separate, optional program you join only by checking the separate offers box on our request form. Up to 4 messages per month. Same STOP and HELP keywords apply.
  • Your information: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, sold to, or transferred to any third parties. See our Privacy Policy for full details.

OSO Clean · Olathe, KS · (913) 444-9667 · osocleanhome.com